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ECCS's substantial implementation experience has demonstrated the importance of designing training material based on the implemented system and relevant to the client's business processes rather than through the utilisation of generic material - which can still be provided if required.
Although such material is useful from a reference point of view, it frequently fails to address issues that are relevant to users in their own environment and applicable to their business procedures.
The successful training of users is of paramount importance to any implementation, ensuring acceptance by the users and their accurate use of the system post implementation. This assists greatly in terms of reducing the number of post implementation issues and overall provides a more cost effective solution.